Customer Testimonials
One of the Best service I received in a long time. I really appreciate all your hard work and thank you. I enjoying my car thank you all team.
Very clean and comfortable dealership well operated and easy access … sales staff were responsive and helpful not overbearing.
Joshua McClure was a great salesman. Very knowledgeable. He took the time to explain all the bells and whistles of my new car.
Love Wallace Volvo Car shopping made easy with selection, sales process and delivery. Love this dealership
Chris, Steve and especially Joshua were great. Everything was painless at Wallace Volvo and I appreciate how we were treated very much.
Awesome!!!!! Very professional as well as extremely knowledgeable about Volvo Honestly the best experience my wife and I ever had Josh is certainly an asset to the company!!!!!
They made the lease exactly as we agreed by phone and Aaron showed us everything on the car. He even installed the mud flaps. We were in and out in about 2 hours.
Absolutely amazing experience! Thank you to Joshua and Steve for all their help!! The whole experience was so smooth!
The salesman was quite nice. We talked about other things than cars, so we kinda hit it off. The manager was very, very helpful and of course the man who did the paperwork was exceptional.
Nice facility and very friendly service. They made the process of buying a car very very easy
Chris and the team at Volvo is the height of professionalism. They communicate well, always have a willingness to make the deal to get you in the vehicle you want, and they make sure everything is exactly as you expect it to be. This is my sixth car from Wallace Volvo, and I won’t consider anywhere else.
Very engaged in finding a match for my Interests and pricing. Everyone was friendly and continues to be helpful
I like this dealership very much. They are professional, friendly, and have a style, which is neither aggressive or pushy.
Very friendly and upfront with their pricing and very willing to work with you. Very helpful through the process
Thanks! Thank you for selling me this volvo xc90. It's all I've ever wanted in a car.
Had a problem. Dawn took over and solved the issue. Her personal attention made a difference and as a customer, I appreciate that. She is an asset to Volvo and to the dealership.
Dawn and Patrick run the service department like and very efficient military base. And yet at the same time, they were both so personable and so enjoyable to work with during a very unenjoyable situation.
Kind of a weird setup. I called in mid-February to get a service appointment, and was told none were available until April. WHAT??? But then they said if you wish to drop your car off as an “emergency,” you can do so and hopefully we’ll get to it in a couple of days. And they also had no loaner cars available. WHAT??? Anyway, we dropped our car off and they had it fixed in two days. They have a shuttle service to get you to/from the dealer, which we used successfully. No issues. But we ended up borrowing ... Read More DealerRater - Feb 16, 2025
Dealer remained in contact with me; kept me informed on all that needed to be done, and the progress. Helped me with transportation to and from dealer.
Dawn is good to work with. My only complaint is how long I had to wait for my service appointment.
Every Department is exceptional. Joshua McClure in sales was a terrific asset to the sales process. He’s energetic, super organized and knowledgeable and friendly, too! He is a joy to work with - from finding just the right car thru the buying process. I love my new XC60 Plug-in Hybrid and would not have purchased one without Josh’s amazing help. He made me feel like a valued customer. Such a good experience.
An employee give us information about a feature. Our car had that was not the case which we found out after we purchased the car. The finance person also misled us with some deceitful information about how soon we could pay off the car without a penalty. I called the dealership to relay that information which they didn’t really seem to have an interest in and denied that the information was deceitful. I would be leery to buy a car from Wallace in the future.
John Graner was so helpful and patient- my experience at Wallace Volvo was excellent- everyone was friendly and extremely efficient making my car buying experience a positive one!
Bought a used car from them a week ago and it already has issues, doesn’t run right. Shakes when u accelerate. Glad they forced the extended warranty on me although it probably won’t even be covered. Do NOT buy from them.
John Graner was the best! And the sales managers were helpful and truly were welcoming I forgot I was buying a car. Process was smooth and FAST. Absolutely recommend the customer service was excellent. Plus my Volvo XC90 is soo cute !
My salesman was John Graner. He was amazing very attentive & answered all my questions. Manager Chris Smith was great getting the deal done! Would definitely recommend Wallace Volvo!
Just purchased my second xc40 from Wallace Volvo and had a great experience again. John was very helpful and never once made me feel pressured, just gave me options and helped me choose what was best for me. Steve with finance was hilarious, and again no pressure and could tell he genuinely cared about helping me and my situation (previous Volvo was totaled but she held her own, hence me buying the same exact car again!) John, Steve, and Cisco were all helpful, and not once felt like i was playing some game. Will be back for another Volvo when ... Read More DealerRater - Aug 29, 2024
I was looking for a car for my daughter. We saw something that would fit her needs. My daughter is under 18 and I am working abroad, so I could not be with her. She contacted Wallace and had Joshua as her sales manager. He right away considered her as a client, which did not happened in couple other dealership.
She went to see and test the car, obviously a daughter will tell you everything good about a car like they are experts..so you buy it. I got in contact with Joshua, who was genuine and personal. We went through ... Read More DealerRater - Aug 26, 2024
Had a very easy process buying our new Volvo XC60 at Wallace Volvo. Jackie OConnor our sales person was patient, knowledgeable and easy to work with. Steve Chubb the financial person also was helpful considering it was during the cyber attack on the car network that week. Seems this dealership has changed some personnel are have more customer-oriented people there now.
This dealership experience has been absolutely next level. Steve, Alan and Jackie really made me feel so valued as a client. I went to several dealerships that day to get into another vehicle and everywhere else I was pressured, lied to and felt like I was just another deal. Steve really listened to what I was saying and more than happy to help me get THE right deal. I’m so grateful I decided to stop in here after being completely drained from 3 other places. I couldn’t be more grateful for you guys. Thank you for going above and ... Read More DealerRater - May 28, 2024
We have service notifications on the dash and called for service appointment This is November 5 the earliest they could do the work is February Since it is a Volvo software issue an outside mechanic tried to scan the car but unable They said we have to have the service provided by Volvo Kind of makes you hate purchasing a car from Wallace when they can not service the new car you purchased from them
Do not buy a Volvo if you can help it from this dealer, or any other, for that matter!! They are coercive and the service is awful. I called Wallace Volvo in mid-October regarding broken air conditioning (in South Florida) and was told they couldn't service my car until JANUARY. (My lease is up Dec, 31st, so quite convenient for them) I tried to trade it in, and that was when I learned that Volvo Finance does not allow you to trade your car in with any other dealer or even to return it to one of their own ... Read More DealerRater - Oct 26, 2023
They sold me a car , an xc 60 T8 , without disclosing that they had added a $5000 low inventory fee. The price of the car on the contract was not the price of the car on the sticker that was put in the glove compartment. The upcharge was not noted any where on the purchase agreement and was not verbally disclosed. Shame on them for poor business practices. Untrustworthy.
Twice in past 12 months my 2018 Volvo was in for service. Never do they wash the car and deliver it back clean! POOR not to wash!
Almost a month’s wait for a service appointment. That is absolutely incredible. Especially for a high end vehicle. I will go elsewhere for the work.
We just purchased our 2nd Volvo from Wallace Volvo this weekend. They go out of their way to make you feel welcomed. Bruce, Chris & Jennifer work as a team to get you through the process seamlessly. They went above and beyond to get the best deal for us. I'd highly recommend this dealership.
We purchased our 2020 XC60 Inscription through the overseas program and Tina Taylor ( a title clerk ) from Wallace Volvo refused to process or vehicle claiming our vehicle was not part of their inventory. She claimed they had to go in person to the DMV to register the car. Never heard such a thing! She made us go through hoops, making lame excuses not to process our car. Until this day, I still don't have my car. I will never even do business again with Wallace Volvo or recommend any of my friends and family.
I am really glad I took a chance with Chris at Wallace Volvo. The dedication, stellar service and fairness I got in return are worth their weight in gold! Drove 2 hours from Orlando and the process of getting into my new XC40 was seamless and handled professionally. The finance manager was top notch and didn't try to push anything (that's a first) and in less than 2 hours from arrival I was driving home! Highly recommend Wallace!!
I made a lease deal over the phone and on my way up to the dealership Chris called me to say he made a mistake. I told him in my business your word is your bond. I was willing to pay up for the lease but certainly not $120. a month. STAY AWAY!!!!
All was great for the service I had done to my car; 20,000 service. But was extremely upset that they no longer wash your car after they service it??? Is this a cost cutting expense because they renovated??? It shows good customer service to wash your vehicle after it’s serviced; they always did.
Most dealerships try to service your car and keep the prices down. Volvo parts are expensive and so is labor these days. Dawn always is helpful telling me what is needed now versus stuff that can wait, prices are fair. Oil change is cheaper than Jiffy Lube. People complain because cars aren’t perfect. Dawn and Wallace have always been fair to us.
Dirk was very professional and straightforward with my new Volvo XC90 lease back in January 2018. He showed us how to use all the driving and comfort features in our new car. He even called to get an update and make sure all our questions were answered.
Last month we decided to get a RAM pickup for work. Dirk made sure the salesman at Wallace RAM gave us premium service and they even gave us a discount for having used Wallace Volvo for our personal vehicle! The paperwork for the RAM was handled very efficiently and we are still happy w ... Read More DealerRater - Dec 13, 2018
We visited the Wallace dealership with all intentions of buying the new S60 but ended up leaving with a gorgeous XC40 SUV! Our salesman, Glenn Geng, was very professional & knowledgeable on the features of both the S60 & XC 40 which helped us to make a decision to lease the SUV. He spent 30+ minutes with us as we test drove the car to learn about the newest features of the 2019 XC40. He also worked with us for a good deal on the price and took care of all the paperwork & phone calls for our auto insurance and motor vehicle ... Read More DealerRater - Nov 13, 2018
Purchased a 2018 Volvo S90 in January 2018. Purchased a loaner and got a good discount. The problem I am experiencing is the Manager ,Dirk, promised me the upgraded 19.5" wheels for an additional $1000.00. I was willing to wait for the wheels before purchase but he promised me I would have them within 1 month since his Manager already gave the OK to sell me the wheels at a discounted price. I took his word. BIG MISTAKE. Have tried to contact DIRK a few times but to no avail. Showed up at the dealership to confront him. He gave me the run around ... Read More DealerRater - Jul 11, 2018
My advice to everyone, do not go here. They turn a very simple repair into a nightmare. What was to be couple of hundred dollars to replace a sensor turned into almost $1900 quote. After personally looking at what parts at this point, “Dawn” and the tech claimed to needing to be replaced were very unnecessary, Their reasoning for all extra parts is rust. I challenge anybody to show me a vehicle with no rust. You can find rust on a car straight off the assembly line.
The tech also stated he broke off the sensor that needed to be replaced. ... Read More DealerRater - Jan 13, 2018
I made a service appointment with Dawn, stood right in front of her and agreed to a 8am Wednesday appointment. I put it on my iPhone calendar and held it up to acknowledge the day and time.
When I pulled into the service lane at 8am Dawn announced that my appt. was one day prior at 9am. When I showed her my calendar she shrugged it off and blamed her misplaced trust in other WLLce employees for the scheduling mistake. I should have known right then that her inability to take responsibility was a big red flag.
So after a 1/2 ... Read More DealerRater - Jun 3, 2017
Dawne talks down to customers. She is very rude'. They tried to upsale me even though my 07 Volvo only had 70k miles on it. They want me to believe that I need 6k worth of service... what a joke! I guess Dawne thought she had an ignorant customer in front of her. Little did she know!!! Anyway, after agreeing to 2k worth of "repairs" my Volvo has been in worse shape- not sure if it will ever be the same smooth sailing car that I once loved. Do not let them work on your car!
Every word out of their mouths are lies, Their so called "Master Mechanics" are learning on the job through mistakes!!!!! and the customer pays for them. Basically lets throw any part in the car till they get the car running, after thousands of dollars, the car breaks down again. Untruthful about service that was done. How can they stay in business. Absolute CROOKS.
The service was good. I did feel as though we were a part of a "game" having to go back and forth and back and forth about price. All in all a decent experience. I do love my Volvo!
Worst dealership ever, arrogant and ignorant staff , trying to screw their customers over. We knew we had a throttlebody issue in the car but they insisted on running a diagnostic check and then it turned out it was a throttlebody issue that was under warranty but their service manager Larry decided that they were not going to honor the warranty so they said if we don't pay to have them fix it that they were still charging us $129 diagnostic fee in order to get our car out of service without them even fixing it they have some scam going ... Read More DealerRater - Jan 16, 2016
We originally went to Volvo of Tampa and ultimately ended up at Wallace Volvo.... This is how our Volvo of Tampa experience went….. When we walked in the door, three people looked directly at us and we stood in the lobby for about 5 minutes before anyone approached us to see if they could help. I am a very understanding person and had any of these people had clients with them I would understand the wait, but they didn’t. They pretended as if we didn’t exist so we walked over to the XC90 in the show room and began ... Read More DealerRater - Jan 15, 2016
Don't believe a word they say unless you see it in print first and get a copy. Also dont look for support from Management. Lying is obviously the norm at this place.
They told me to drive in and they would sell me a car for a fixed amount with a detailed spec. When I arrived suddenly the spec changed and they denied saying it even though I wrote down the salesman's detailing of the spec to me over the phone. Obviously they though having driven all that way I would just accept things - but I don'... Read More DealerRater - Jun 12, 2012