Customer Testimonials

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DealerRater Oct 7, 2024

John Graner was so helpful and patient- my experience at Wallace Volvo was excellent- everyone was friendly and extremely efficient making my car buying experience a positive one!

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DealerRater Sep 7, 2024

John Graner was the best! And the sales managers were helpful and truly were welcoming I forgot I was buying a car. Process was smooth and FAST. Absolutely recommend the customer service was excellent. Plus my Volvo XC90 is soo cute !

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DealerRater Sep 5, 2024

My salesman was John Graner. He was amazing very attentive & answered all my questions. Manager Chris Smith was great getting the deal done! Would definitely recommend Wallace Volvo!

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DealerRater Aug 29, 2024

Just purchased my second xc40 from Wallace Volvo and had a great experience again. John was very helpful and never once made me feel pressured, just gave me options and helped me choose what was best for me. Steve with finance was hilarious, and again no pressure and could tell he genuinely cared about helping me and my situation (previous Volvo was totaled but she held her own, hence me buying the same exact car again!) John, Steve, and Cisco were all helpful, and not once felt like i was playing some game. Will be back for another Volvo when ...

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DealerRater Aug 26, 2024

I was looking for a car for my daughter. We saw something that would fit her needs. My daughter is under 18 and I am working abroad, so I could not be with her. She contacted Wallace and had Joshua as her sales manager. He right away considered her as a client, which did not happened in couple other dealership. She went to see and test the car, obviously a daughter will tell you everything good about a car like they are experts..so you buy it. I got in contact with Joshua, who was genuine and personal. We went through ...

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DealerRater Jun 25, 2024

Had a very easy process buying our new Volvo XC60 at Wallace Volvo. Jackie OConnor our sales person was patient, knowledgeable and easy to work with. Steve Chubb the financial person also was helpful considering it was during the cyber attack on the car network that week. Seems this dealership has changed some personnel are have more customer-oriented people there now.

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DealerRater May 28, 2024

This dealership experience has been absolutely next level. Steve, Alan and Jackie really made me feel so valued as a client. I went to several dealerships that day to get into another vehicle and everywhere else I was pressured, lied to and felt like I was just another deal. Steve really listened to what I was saying and more than happy to help me get THE right deal. I’m so grateful I decided to stop in here after being completely drained from 3 other places. I couldn’t be more grateful for you guys. Thank you for going above and ...

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DealerRater Nov 30, 2020

We just purchased our 2nd Volvo from Wallace Volvo this weekend. They go out of their way to make you feel welcomed. Bruce, Chris & Jennifer work as a team to get you through the process seamlessly. They went above and beyond to get the best deal for us. I'd highly recommend this dealership.

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DealerRater Oct 7, 2019

I am really glad I took a chance with Chris at Wallace Volvo. The dedication, stellar service and fairness I got in return are worth their weight in gold! Drove 2 hours from Orlando and the process of getting into my new XC40 was seamless and handled professionally. The finance manager was top notch and didn't try to push anything (that's a first) and in less than 2 hours from arrival I was driving home! Highly recommend Wallace!!

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DealerRater Mar 30, 2019

All was great for the service I had done to my car; 20,000 service. But was extremely upset that they no longer wash your car after they service it??? Is this a cost cutting expense because they renovated??? It shows good customer service to wash your vehicle after it’s serviced; they always did.

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DealerRater Dec 14, 2018

Most dealerships try to service your car and keep the prices down. Volvo parts are expensive and so is labor these days. Dawn always is helpful telling me what is needed now versus stuff that can wait, prices are fair. Oil change is cheaper than Jiffy Lube. People complain because cars aren’t perfect. Dawn and Wallace have always been fair to us.

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DealerRater Dec 13, 2018

Dirk was very professional and straightforward with my new Volvo XC90 lease back in January 2018. He showed us how to use all the driving and comfort features in our new car. He even called to get an update and make sure all our questions were answered. Last month we decided to get a RAM pickup for work. Dirk made sure the salesman at Wallace RAM gave us premium service and they even gave us a discount for having used Wallace Volvo for our personal vehicle! The paperwork for the RAM was handled very efficiently and we are still happy w ...

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DealerRater Nov 13, 2018

We visited the Wallace dealership with all intentions of buying the new S60 but ended up leaving with a gorgeous XC40 SUV! Our salesman, Glenn Geng, was very professional & knowledgeable on the features of both the S60 & XC 40 which helped us to make a decision to lease the SUV. He spent 30+ minutes with us as we test drove the car to learn about the newest features of the 2019 XC40. He also worked with us for a good deal on the price and took care of all the paperwork & phone calls for our auto insurance and motor vehicle ...

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DealerRater Jan 18, 2016

The service was good. I did feel as though we were a part of a "game" having to go back and forth and back and forth about price. All in all a decent experience. I do love my Volvo!

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DealerRater Jan 15, 2016

We originally went to Volvo of Tampa and ultimately ended up at Wallace Volvo.... This is how our Volvo of Tampa experience went….. When we walked in the door, three people looked directly at us and we stood in the lobby for about 5 minutes before anyone approached us to see if they could help. I am a very understanding person and had any of these people had clients with them I would understand the wait, but they didn’t. They pretended as if we didn’t exist so we walked over to the XC90 in the show room and began ...

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